Request account deletion
FoxWay is operated by FOXWAY LIMITED. Follow the steps below to request deletion of your account and associated data.
How to request deletion
Email info@foxway.hk with the subject “FoxWay account deletion request”.
Send the request from the email address you use to sign in to FoxWay. If you use Google sign-in, use that Google account’s email address. We’ll reply with verification steps if we need to confirm the account is yours.
Data we delete
After verification, we delete the data associated with your FoxWay account. This includes your profile, authentication identifiers, app settings, device records, access entitlement records, purchase synchronization records, and support data.
Deleting your account does not automatically cancel active Google Play or App Store subscriptions. Manage or cancel them separately through the relevant app store account.
Data we retain
We retain your registration email address only when needed to prevent abuse of FoxWay, such as repeated account misuse, ban evasion, or fraudulent sign-ups.
The retained email address is used only to prevent abuse. All other data associated with the deleted account is removed. Most verified deletion requests are processed within 30 days.
Include these details
- Your FoxWay sign-in email address, or your Google account email if you sign in with Google.
- A brief request to delete your FoxWay account and associated data.
- A subscription order ID only if you need us to identify billing records.